Who we are

Vesh operates vesh.az and the Vesh mobile applications, a marketplace that connects travellers who have spare luggage capacity with people who need something brought from another city or country.

This policy covers the website, the mobile applications and the API behind them. Contact details for privacy questions are at the end of this document.

What we collect

Account data: your phone number or email address, which is how you sign in; your name and surname; and, if you choose to add them, a profile photo, date of birth, gender, preferred language and a short description of yourself.

Identity verification data: if you choose to verify your account, the identity document details you submit. We store the verification outcome as a status on your profile; other users see only whether you are verified, never the document itself.

Listing and transaction data: the trips and requests you post, the offers you make or receive, the agreements you enter into, the deposits you pay, your wallet balance and its ledger, and your ratings and reviews.

Messages: the content of chats between you and other users about an agreement, and messages you send to our support team.

Device data: a device identifier, device name, operating system and application version, and — only if you allow notifications — a push notification token.

Technical data: your IP address, the pages and endpoints you request, and timestamps. We use this to keep the service available and to apply rate limits that protect it from abuse.

Location data: only while an agreement you are party to is being actively tracked, and only if you enable it. We do not track your location in the background.

Why we use it

To provide the service: to create and secure your account, publish your listings, match trips with requests, let you negotiate and agree terms, hold and release deposits, and settle payments.

To keep the marketplace safe: to verify identities, apply rate limits, detect fraud and abuse, investigate reports and resolve disputes.

To communicate with you: to send one-time sign-in codes, notify you about offers, messages and agreement changes, and answer your support requests.

To meet our legal and accounting obligations, including keeping records of payments.

We do not sell your personal data, and we do not use your messages for advertising.

Who we share it with

Other users: your name, profile photo, verification status, ratings and the counts of your completed trips and requests are visible on your listings and profile. Your phone number is shown only if you have turned that option on. Your email address is never shown to other users.

Payment providers: card payments are processed by our payment gateway. Card numbers are handled by the gateway and never stored by Vesh.

Infrastructure providers: photos and documents you upload are stored with our cloud storage provider; push notifications are delivered through a notification service; one-time codes are delivered by an SMS provider or by email.

Authorities: where we are legally required to, or where it is necessary to investigate fraud, abuse or a threat to someone's safety.

Where we store it and for how long

We keep your account data for as long as your account exists. Listings, agreements, payment records and the wallet ledger are kept after an agreement ends, because they are financial and dispute records and we may need them to resolve a later claim or to meet accounting obligations.

One-time sign-in codes are short-lived and are deleted automatically once they expire or are used.

You can delete your account from the application. Your wallet balance must be zero before deletion — an account with money in it cannot be removed, because doing so would strand the funds. Records we are required to keep are retained after deletion; your profile stops being visible to other users.

Your rights and choices

You can view and edit most of your personal data directly in the application, including your name, photo, description and whether your phone number is visible to others.

You can turn push notifications off at any time, in the application or in your device settings.

You can see the devices signed in to your account and revoke any of them, which immediately ends that session.

You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it, using the contact details below. We may need to verify your identity before acting on such a request.

Children

Vesh is not intended for children. You must be at least 18 years old to create an account, post a listing, make an offer or enter into an agreement.

If you believe a child has created an account, contact us and we will remove it.

Changes to this policy

We may update this policy as the service changes. The date at the top of this page shows when it was last revised.

If a change materially affects how we use your personal data, we will tell you in the application before it takes effect.

Contact

For any question about this policy, about the personal data we hold about you, or to exercise any of the rights described above, contact us using the address, phone number and email address shown in the footer of this site.

We aim to answer privacy requests promptly, and in any case without undue delay.

Accepting these terms

By creating an account or otherwise using Vesh, you agree to these terms and to the Privacy Policy above. If you do not agree, do not use the service.

We may update these terms. Continuing to use Vesh after an update means you accept the revised terms; the date at the top of this page shows when they were last revised.

What Vesh is, and what it is not

Vesh is a marketplace. It connects travellers with spare luggage capacity to people who need something carried, and it provides the tools to agree terms, communicate and settle payment.

Vesh is not a carrier, a courier, a freight forwarder, a customs agent or an insurer. It does not take possession of any item, does not transport anything, and is not a party to the agreement between a traveller and a requester.

The agreement to carry an item is between the two users. Vesh provides the platform, holds deposits while an agreement is live, and offers a dispute process — but the obligation to carry and to pay sits with the users themselves.

Your account

You must be at least 18 years old and provide accurate information. One person may hold one account.

You sign in with a one-time code sent to your phone number or email address. Keep access to that phone number or mailbox secure — anyone who controls it can sign in as you. Tell us immediately if you believe someone else has accessed your account.

You are responsible for everything done through your account.

Listings, offers and agreements

A listing must be accurate: the route, the date, the weight and the description must reflect what you are genuinely offering or requesting. Only active listings are shown publicly.

An offer is a proposal to fulfil a listing at a stated price. Accepting an offer creates an agreement between the two users and opens a chat between them.

An agreement is completed when both sides confirm it. Cancelling after an agreement is in place may affect your rating and may affect your deposit, as described below.

Payments, deposits and the wallet

Publishing a listing may require a fee, shown before you confirm. Entering an agreement requires a deposit from both sides, which is held while the agreement is live and released when it completes.

All amounts are shown in the currency of the listing and are charged in full at the point you confirm. Card payments are processed by our payment gateway; Vesh does not store your card details.

Your wallet holds any balance credited to you. Its ledger is the record of what was charged, held and released. If you dispute an entry, contact support with the details.

Your wallet balance must be zero before you can delete your account.

Prohibited items and conduct

You may not use Vesh to move anything whose carriage is unlawful, restricted or unsafe. This includes weapons, ammunition and explosives; drugs and controlled substances; stolen goods; counterfeit goods; live animals; hazardous, flammable or corrosive materials; human remains; and anything else prohibited by the laws of the origin, transit or destination country.

You are responsible for knowing and following the customs and import rules that apply to what you carry or ask to have carried, and for any duty or tax owed on it.

You may not misrepresent an item's contents or value, harass or threaten another user, attempt to move a transaction off the platform to avoid its protections, create multiple accounts, or interfere with the operation or security of the service.

Ratings, disputes and cancellations

After an agreement completes, each side may rate the other. Ratings must reflect a genuine experience. We may remove a rating that is abusive, off-topic or manifestly false.

If something goes wrong, raise a dispute through the application. We will review the agreement, the chat between the parties and any evidence submitted, and decide how the deposit is handled.

Our decision on a deposit is a platform decision about the funds we hold. It does not decide any wider legal claim between the users, and either user remains free to pursue their own remedies.

Suspension and termination

We may suspend or close an account that breaches these terms, that we reasonably believe is being used for fraud or unlawful activity, or that puts other users at risk.

You may stop using Vesh at any time and delete your account from the application, subject to the zero-balance requirement described above.

Liability

Vesh provides the platform. It does not guarantee that a listing will find a match, that a user will perform their side of an agreement, or that an item will arrive undamaged or on time.

Vesh is not liable for loss, damage, delay, seizure or confiscation of an item, nor for any duty, tax or penalty arising from carrying it. Those risks sit with the users who agreed to carry and to send.

Nothing in these terms limits liability that cannot be limited under applicable law.

Governing law and contact

These terms are governed by the laws of the Republic of Azerbaijan, and the courts of the Republic of Azerbaijan have jurisdiction over any dispute arising from them.

For questions about these terms, contact us using the address, phone number and email address shown in the footer of this site.